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| 010 | _a 98031888 | ||
| 020 | _a0814470289 : | ||
| 082 | 0 | 0 |
_a658.812 _bBES |
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_c9457 _d9457 |
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| 100 | _a20080729 | ||
| 245 | 0 | 0 |
_aBest practices in customer service / _cedited by Ron Zemke and John A. Woods. |
| 250 | _a1st AMACOM ed. 1999 | ||
| 260 |
_aAmherst, Mass. : _bHRD Press ; _aNew York, N.Y. : _bAMACOM,1999 _cc1999. |
||
| 300 |
_axvii, 414 p. : _bill. ; _c28 cm. |
||
| 500 | _aDistributer: Al-Ahram | ||
| 504 | _aIncludes bibliographical references. | ||
| 511 | _aCatalogued by: Sara | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aZemke, Ron. | |
| 700 | 1 | _aWoods, John A. | |
| 942 |
_cBB _k658.812BES |
||
| 952 |
_w2008-05-13 _p000011488 _r2012-04-04 _40 _00 _u11614 _bMAIN _10 _o658.812BES _d2013-05-08 _70 _cMAIN _yBB _s2012-03-25 _l2 _aMAIN |
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| 999 |
_c9457 _d9457 |
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