| 000 | 01061nac a22002531u 4500 | ||
|---|---|---|---|
| 010 | _a 2003430641 | ||
| 020 | _a0749437898 | ||
| 035 | _a(OCoLC)ocm49638490 | ||
| 082 | 0 | 0 |
_a658.812 _bL1921 |
| 090 |
_c3911 _d3911 |
||
| 100 | _aLake, Neville. | ||
| 245 | 1 | 4 |
_aThe customer service workbook / _cNeville Lake & Kristin Hickey. |
| 260 |
_aLondon : _bKogan Page,2002 _c2002. |
||
| 300 |
_ax, 223 p. : _bill. ; _c24 cm. _e1 CD-ROM (3 1/2 in.) |
||
| 440 | 4 | _aThe Sunday Times business enterprise guide | |
| 500 | _aPublished in association with the Institute of Directors. | ||
| 504 | _aIncludes bibliographical references ([p. 217]) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aHickey, Kristin. | |
| 710 | 2 | _aInstitute of Directors. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html |
| 942 |
_cBB _k658.812L1921 |
||
| 952 |
_3inv2010 _w2007-08-05 _p000000015 _r2012-04-03 _40 _00 _u4795 _bMAIN _m4 _10 _o658.812 LAK _d0005-08-07 _70 _cMAIN _yBB _s2012-03-25 _l7 _aMAIN |
||
| 999 |
_c3911 _d3911 |
||