| 000 | 01791cam a2200421 a 4500 | ||
|---|---|---|---|
| 999 |
_c28320 _d28291 |
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| 001 | 12632271 | ||
| 003 | EG-ScBUE | ||
| 005 | 20200310111401.0 | ||
| 008 | 011231t2001 nyua f 000 0 eng d | ||
| 020 | _a1578200709 | ||
| 020 | _a9781578200702 | ||
| 035 | _a(OCoLC)ocm46865729 | ||
| 040 |
_aJVB _beng _erda _cJVB _dDLC _dEG-ScBUE |
||
| 082 | 0 | 4 |
_a658.812 _bDAW _222 |
| 100 | 1 |
_aDawson, Keith, _eauthor. |
|
| 245 | 1 | 4 |
_aThe call center handbook / _c[by Keith Dawson] |
| 246 | 3 | 4 | _aComplete guide to starting, running and improving your call center |
| 250 | _aFourth edition. | ||
| 264 | 1 |
_aNew York, NY ; _aGilroy, CA : _bCMP Books, _c[2001] |
|
| 264 | 4 | _cc2001 | |
| 300 |
_a382 pages : _billustrations ; _c23 cm |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 500 | _aIncludes appendices. | ||
| 520 | _aThis is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre. | ||
| 650 | 7 |
_aCall centers _xManagement. _2BUEsh _912595 |
|
| 650 | 7 |
_aCustomer services _xManagement. _2BUEsh |
|
| 650 | 7 |
_aManagement information systems. _2BUEsh |
|
| 653 |
_bGGEN _cMarch2020 |
||
| 655 |
_vReading book _934232 |
||
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1211/2001281919-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1214/2001281919-d.html |
| 906 |
_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBB |
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