000 | 02452cam a22003135a 4500 | ||
---|---|---|---|
999 |
_c27287 _d27258 |
||
005 | 20201128024409.0 | ||
008 | 171026t2018 enka frb 001 0 eng d | ||
020 | _a9781138302747 | ||
040 |
_aDLC _beng _cDLC _dEG-ScBUE _dEG-ScBUE |
||
082 | 0 | 4 |
_a302.35 _bBRO _222 |
100 | 1 |
_aBrown, Henry, _d1939- |
|
245 | 1 | 0 |
_aPsychology, emotions and intuition in work relationships : _bthe head, heart and gut professionals / _cHenry Brown, Neil Dawson and Brenda McHugh ; consultants Peter Fonagy, Rohan de Silva. |
250 | _a1st. ed. | ||
260 |
_aOxon ; _aNew York : _bRoutledge / Taylor & Francis, _cc.2018. |
||
300 |
_axvii, 242 p. : _bill. ; _c24 cm. |
||
504 | _aIncludes bibliographical references and index. | ||
520 | _aPsychology, Emotion and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life. In modern society, all those who work with or provide services to others are increasingly called upon to be not just technical experts, but also ‘head, heart and gut professionals’ – who can work and relate to others with their head, heart, and gut. The book explains and synthesises these elements in an accessible way, based on a sound theoretical perspective combined with practical guidance. The authors address how to manage client expectations; how to deal with risk, uncertainty and imperfection, as well as how to improve communication and interpersonal skills. Attention is also given to the central role of empathy and rapport in professional relationships, while recognising the need for proper professional boundaries. Psychology, Emotion and Intuition in Work Relationships will be a valuable guide for all modern practising and training professionals in a broad range of fields, including mental health, law, social and healthcare, teaching and academia, technology, financial and other services – indeed, for anyone who provides services and has working relationships of any kind. | ||
650 | 7 |
_aConflict management. _2BUEsh |
|
650 | 7 |
_aInterpersonal conflict. _2BUEsh _9822 |
|
650 | 7 |
_aInterpersonal relations. _2BUEsh |
|
650 | 7 |
_aProfessional employees _xPsychology. _2BUEsh |
|
651 | _2BUEsh | ||
653 |
_bBUSADM _bHHUUPPSS _cMarch2019 |
||
700 | 1 |
_aDawson, Neil, _d1950- |
|
700 | 1 |
_aMcHugh, Brenda. _932022 |
|
700 | 1 |
_aFonagy, Peter, _econsultant. |
|
700 | 1 |
_ade Silva, Rohan, _econsultant. |
|
942 | _2ddc |