000 | 00967cam a22002775a 4500 | ||
---|---|---|---|
001 | 017515930 | ||
003 | OSt | ||
005 | 20160829135816.0 | ||
008 | 150826s2016 gw a frb 000 0 eng d | ||
020 | _a9783319199375 | ||
040 |
_aStDuBDS _beng _cStDuBDS _dEG-ScBUE |
||
082 | 0 | 4 |
_a332.1068 _222 _bAUG |
100 | 1 |
_aAuge-Dickhut, Stefanie. _940958 |
|
245 | 1 | 0 |
_aCustomer value generation in banking : _bthe Zurich model of customer-centricity / _cStefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau. |
260 |
_aCham : _bSpringer, _cc.2016. |
||
300 |
_axxii, 195 p. : _bill. ; _c24 cm. |
||
490 | 0 | _aManagement for professionals. | |
504 | _aIncludes bibliographical references. | ||
650 | 7 |
_aBanks and banking _xHistory _y21st century. _2BUEsh _940959 |
|
650 | 7 |
_aBanks and banking _xCustomer services. _2BUEsh _940960 |
|
651 | _2BUEsh | ||
653 |
_bBUSECO _cAugust 2016 |
||
700 | 1 |
_aKoye, Bernhard, _d1968- |
|
700 | 1 | _aLiebetrau, Axel, | |
942 | _2ddc | ||
999 |
_c22272 _d22244 |