| 000 | 00785nam a22002535a 4500 | ||
|---|---|---|---|
| 005 | 20160225143647.0 | ||
| 008 | 160225s2015 nyua frbd 001 0 eng d | ||
| 020 | _a9781259252945 | ||
| 020 | _a1259252949 | ||
| 040 |
_aEG-ScBUE _beng _cEG-ScBUE |
||
| 082 | 0 | 4 |
_222 _a658.812 _bLUC |
| 100 | 1 |
_912608 _aLucas, Robert W. |
|
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a6th ed., International ed. | ||
| 260 |
_aNew York : _bMcGraw Hill Education, _c2015. |
||
| 300 |
_axxv, 436 p. : _bill. ; _c28 cm. |
||
| 500 | _aGlossary : p. 414-422. | ||
| 500 | _aIndex : p. 429-436. | ||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 7 |
_2BUEsh _aCustomer services. _939443 |
|
| 651 | _2BUEsh | ||
| 653 |
_bBUSADM _cFebruary2016 |
||
| 942 | _2ddc | ||
| 999 |
_c21253 _d21225 |
||