| 000 | 00796cam a22002535a 4500 | ||
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| 001 | 17497666 | ||
| 005 | 20150818124659.0 | ||
| 008 | 121017s2012 ii a frb 000 0 eng d | ||
| 010 | _a 2012040734 | ||
| 020 | _a9788132109785 (pbk. : alk. paper) | ||
| 040 |
_aDLC _beng _cDLC _dDLC _dEG-ScBUE |
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| 082 | 0 | 4 |
_a658.812 _bRAO _222 |
| 100 | 1 |
_aRao, Ajit, _d1962- _938356 |
|
| 245 | 1 | 4 |
_aThe little book of big customer satisfaction measurement / _cAjit Rao, Subhash Chandra. |
| 260 |
_aNew Delhi : _bSAGE, _c2012. |
||
| 300 |
_axvi, 164 p. : _bill. ; _c21 cm. |
||
| 504 | _aBibliography : p. 161-162. | ||
| 650 | 0 |
_aConsumer satisfaction. _2BUEsh |
|
| 651 | _2BUEsh | ||
| 653 |
_bBUSADM _cAugust2015 |
||
| 655 |
_vreading book _934232 |
||
| 700 | 1 | _aChandra, Subhash. | |
| 942 |
_2ddc _k658.812 RAO |
||
| 999 |
_c20538 _d20510 |
||