| 000 | 00917cam a22003015a 4500 | ||
|---|---|---|---|
| 001 | 015789911 | ||
| 003 | OSt | ||
| 005 | 20150809144625.0 | ||
| 008 | 111121t2012 ohuo frbd 001 0 eng d | ||
| 020 | _a9780840064240 (pbk.) | ||
| 020 | _a0840064241 (pbk.) | ||
| 040 |
_aStDuBDS _beng _cStDuBDS _dWlAbNL _dUk _dEG-ScBUE |
||
| 082 | 0 | 4 |
_a658.812 _bGIB _222 |
| 100 | 1 |
_aGibson-Odgers, Pattie. _938280 |
|
| 245 | 1 | 4 |
_aThe world of customer service / _cPattie Gibson. |
| 250 | _a3rd ed. | ||
| 260 |
_aMason, Ohio : _bSouth-Western Cengage Learning, _cc.2012. |
||
| 300 |
_aix, 210 p. : _bphotos ; _c28 cm. |
||
| 500 | _aGlossary : p. 199-203. | ||
| 500 | _aIndex : p. 205-210. | ||
| 504 | _aIncludes bibliographical references. | ||
| 590 | _areham yahia | ||
| 650 | 0 |
_aCustomer services. _2BUEsh |
|
| 651 | _2BUEsh | ||
| 653 |
_bBUSADM _cAugust2015 |
||
| 655 |
_vreading book _934232 |
||
| 942 |
_2ddc _k658.812 GIB |
||
| 999 |
_c20401 _d20373 |
||