| 000 | 00794cam a22002535a 4500 | ||
|---|---|---|---|
| 001 | 17777168 | ||
| 005 | 20160110120705.0 | ||
| 008 | 130614s2013 enka frb 001 0 eng d | ||
| 020 | _a0273774956 | ||
| 020 | _a9780273774952 | ||
| 040 |
_aDLC _beng _cDLC _dEG-ScBUE |
||
| 082 | 0 | 4 |
_a658.812 _bPEE _222 |
| 100 | 1 |
_aPeelen, Ed. _938257 |
|
| 245 | 1 | 0 |
_aCustomer relationship management / _cEd Peelen and Rob Beltman. |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow : _bPearson Education Limited, _c2013. |
||
| 300 |
_axix, 413 p. : _bill. ; _c25 cm. |
||
| 500 | _aIndex : p. 405-413. | ||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 7 |
_aCustomer relations _xManagement. _2BUEsh _936922 |
|
| 653 |
_bBUSADM _cJuly2015 _cJanuary2016 |
||
| 700 | 1 | _aBeltman, Rob. | |
| 942 |
_2ddc _k658.812 PEE |
||
| 999 |
_c20125 _d20097 |
||