| 000 | 00852cam a22002653u 4500 | ||
|---|---|---|---|
| 001 | 007106828 | ||
| 005 | 20140302113238.0 | ||
| 008 | 900709t1991 xxka grb 001 0 eng | ||
| 020 | _a0471928852 | ||
| 020 | _a9780471928850 | ||
| 040 |
_aUk _cUk |
||
| 082 | 0 | 4 |
_a658 _222 _bNOR |
| 100 | 1 |
_aNormann, Richard, _935061 _d1943- |
|
| 245 | 1 | 0 |
_aService management : _bstrategy and leadership in service business / _cRichard Normann. |
| 250 | _a2nd ed. | ||
| 260 |
_aChichester, United Kingdom : _bJohn Wiley & Sons, _cc.1991. |
||
| 300 |
_axv, 185 p. : _bill. ; _c25 cm. |
||
| 500 | _aIndex : p. 181-185. | ||
| 504 | _aBibliography : p. 177-179. | ||
| 650 | 0 |
_aService industries _xManagement _935062 |
|
| 653 |
_bBUSADM _cFebruary2014 |
||
| 655 |
_vreading book _934232 |
||
| 690 | 7 |
_aManagement and Business Studies _2blcoll |
|
| 942 |
_2ddc _k658 NOR |
||
| 999 |
_c18023 _d17995 |
||