| 000 | 01529cam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 15075195 | ||
| 005 | 20080403144105.0 | ||
| 008 | 071108s2009 maua |rb 001 0 eng | ||
| 010 | _a 2007045960 | ||
| 020 | _a9780071277501 (alk. paper) | ||
| 020 | _a0071277501 | ||
| 035 | _a(OCoLC)ocn181072636 | ||
| 035 | _a(OCoLC)181072636 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.L83 2009 |
| 082 | 0 | 0 |
_a658.812 _222 _bLUC |
| 100 | 1 |
_aLucas, Robert W. _912608 |
|
| 245 | 1 | 0 |
_aCustomer Service : _bSkills for Success / _cRobert W. Lucas. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, 2009 _cc2009. |
||
| 300 |
_axx, 294 p. : _bill. (some col.) ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references (p. 288) and index. | ||
| 650 | 0 |
_aCustomer services. _912609 |
|
| 650 | 0 |
_aCall centers _912595 |
|
| 650 | 0 |
_aCustomer relations _912594 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html |
| 942 |
_2ddc _cBB |
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| 999 |
_c13661 _d13661 |
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| 952 |
_3inv2010 _w2010-03-14 _p000020192 _r2011-04-26 _40 _epurchase _00 _u20708 _bMAIN _m1 _10 _o658.812 LUC _d2010-03-14 _8Alahram _h302 _70 _cLIB1 _2ddc _g245.00 _yBB _s2010-12-01 _l1 _aMAIN |
||