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| 100 | _aJohnston, Robert. | ||
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow, England ; _aNew York : _bFT/Prentice Hall,2005 _c2005. |
||
| 300 |
_axix, 496 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aClark, Graham. | |
| 942 |
_cBB _k658J721 |
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| 952 |
_w2006-08-20 _p000003416 _r2006-08-20 _40 _00 _u1587 _bMAIN _10 _o658 JOH _d2020-08-06 _70 _cMAIN _yBB _aMAIN |
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