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Service management : strategy and leadership in service business / Richard Normann. by
  • Normann, Richard, 1943-
Edition: 2nd ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Chichester, United Kingdom : John Wiley & Sons, c.1991
Availability: Items available for loan: Central Library (1)Call number: 658 NOR.

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The management and marketing of services / Peter Mudie and Angela Cottam. by
  • Mudie, Peter
  • Cottam, Angela
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Oxford ; Boston : Butterworth Heinemann, 1993
Availability: Items available for loan: Central Library (1)Call number: 658 MUD.

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