Service management : strategy and leadership in service business / Richard Normann.
Material type: TextPublication details: Chichester, United Kingdom : John Wiley & Sons, c.1991.Edition: 2nd edDescription: xv, 185 p. : ill. ; 25 cmISBN:- 0471928852
- 9780471928850
- 658 22 NOR
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book - Borrowing | Central Library First floor | Donation-Gift | 658 NOR (Browse shelf(Opens below)) | Available | 000035577 |
Total holds: 0
Index : p. 181-185.
Bibliography : p. 177-179.
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