TY  - GEN
AU  - 20080729                     
AU  - Zemke,Ron
AU  - Woods,John A.
TI  - Best practices in customer service
SN  - 0814470289 :
U1  - 658.812 
PY  - 1999///
CY  - Amherst, Mass., New York, N.Y.
PB  - HRD Press, AMACOM,1999
KW  - Customer services
N1  - Distributer: Al-Ahram; Includes bibliographical references; Catalogued by: Sara
ER  -