TY - GEN AU - Gargiulo, Terrence L., TI - The strategic use of stories in organizational communication and learning SN - 076561412X (hardcover : alk. paper) U1 - 658.3 PY - 2005/// CY - Armonk, N.Y. PB - M.E. Sharpe :c2005. KW - Communication in organizations KW - Organizational learning KW - Storytelling KW - Social aspects KW - Psychological aspects KW - Executives KW - United States KW - Interviews N1 - Distributer: Al-Ahram; Includes bibliographical references (p. 237-241) and index; Frameworks: Introduction -- A working model of stories -- Organizational communication-broadcasting signals -- Case study- Dreyer's Ice Cream -- Organizational learning-building bridges -- Case studies-DTE Energy & Jeff Bukantz -- Interviews: Introduction to the interviews -- Interview with Bernice Moore-CTB/McGraw Hill -- Interview with Robert Kraska-DTE Energy -- Interview with Sherrie Cornett-Dreyer's Ice Cream -- Interview with Marty Fischer-Starbucks Coffee -- Interview with Father Marus-Woodside Priory School -- Competency map: Introduction to the competency map -- The core -- Process ring -- Interaction ring -- Summary -- Appendix -- Appendix A-Folk tale illustrating principles of active listening; Catalogued By: Mahitab UR - http://www.loc.gov/catdir/toc/ecip0421/2004019153.html ER -