TY  - GEN
AU  - Peelen,Ed
TI  - Customer relationship management
SN  - 027368177X
U1  - 658.812 22
PY  - 2005///
CY  - Harlow, Essex
PB  - FT Prentice Hall / Pearson Education Limited
KW  - Customer relations
KW  - Management
KW  - BUEsh
KW  - BUSADM
KW  - reading book
N1  - Index : p. 422-433; Includes bibliographical references
ER  -