TY  - GEN
AU  - Schonberger, Richard.        
AU  - Knod,Edward M.
TI  - Operations management: customer-focused principles 
SN  - 0256194068
U1  - 658.5 
PY  - 1997///
CY  - Chicago
PB  - Irwin,c1997.
KW  - Production management
N1  - Distributer: Al-Ahram; Includes bibliographical references (p. [697]-703) and index; Catalogued By: Mahitab
ER  -