TY  - GEN
AU  - Bank, John.                  
TI  - The essence of total quality management
SN  - 013284902X
U1  - 658.562 
PY  - 1992///
CY  - New York
PB  - Prentice Hall,1992
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -