TY  - GEN
AU  - Van Duyne, Douglas K.,       
AU  - Landay,James A.
AU  - Hong,Jason I.
TI  - The design of sites: patterns, principles, and processes for crafting a customer-centered Web experience 
SN  - 020172149X (pbk.)
U1  - 005.7/2 
PY  - 2003///
CY  - Boston
PB  - Addison-Wesley
KW  - Web sites
KW  - Design
ER  -