TY  - BOOK
AU  - Blokdijk,Gerard
AU  - Menken,Ivanka
TI  - The service level agreement SLA guide: SLA book, templates for service level management and service level agreement forms : fast and easy way to write your SLA 
SN  - 9781921523625
U1  - 658.562 22
PY  - 2008///]
CY  - [Australia]
PB  - [Emereo]
KW  - Service-level agreements
KW  - BUEsh
KW  - Total quality management
KW  - BUSADM
KW  - September2020
ER  -