TY - MANSCPT AU - Mahfouz,Michael Mourad TI - Customer satisfaction in construction: Investigating its role towards improving productivity in Egyptian constructiom companies U1 - 624 22 PY - 2011/// KW - BUEsh KW - Civil Engineering KW - Projects KW - ENGCIV KW - August2017 KW - SPRO N1 - A dissertation submitted to the faculty of engineering. the British university in Egypt, in partial fulfillment of the requirements for the bachelor degree in civil engineering ER -