TY  - BOOK
AU  - Ross,Catherine Sheldrick
AU  - Nilsen,Kirsti
TI  - Communicating professionally: a how-to-do-it manual 
T2  - How-to-do-it manuals for librarians
SN  - 9781555709082 (alk. paper)
U1  - 020.14 22
PY  - 2013///
CY  - Chicago
PB  - Neal-Schuman / the American Library Associationm
KW  - Communication in library administration
KW  - United States
KW  - BUEsh
KW  - Communication in library science
KW  - Library records
KW  - Library science
KW  - Authorship
KW  - GGEN
KW  - October2016
KW  - Reading book
N1  - Includes bibliographical references and index; Nonverbal behavior -- Listening -- Speaking -- Writing -- Integration : putting it all together -- Applications : speaking one-to-one -- Applications : working in groups -- Making presentations -- Producing texts -- Training others in communication skills
N2  - This updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time" is completely revised with new sections outlining the opportunities offered by contemporary communication media. This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general. Ross, together with new co-author Nilsen, has maintained and updated sections on Mastering individual skills, Sensitivity to cultural, ethnic, and linguistic issues, Communicating with current technology using presentation software Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources are listed throughout this practical guide
ER  -