TY  - BOOK
AU  - Auge-Dickhut,Stefanie
AU  - Koye,Bernhard
AU  - Liebetrau,Axel
TI  - Customer value generation in banking: the Zurich model of customer-centricity 
T2  - Management for professionals
SN  - 9783319199375
U1  - 332.1068 22
PY  - 2016///
CY  - Cham
PB  - Springer
KW  - Banks and banking
KW  - History
KW  - 21st century
KW  - BUEsh
KW  - Customer services
KW  - BUSECO
KW  - August 2016	
N1  - Includes bibliographical references
ER  -