TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
SN  - 9781259252945
U1  - 658.812 22
PY  - 2015///
CY  - New York
PB  - McGraw Hill Education
KW  - BUEsh
KW  - Customer services
KW  - BUSADM
KW  - February2016
N1  - Glossary : p. 414-422; Index : p. 429-436; Includes bibliographical references
ER  -