TY  - GEN
AU  - 20080729                     
ED  - Educational Foundation (National Restaurant Association)
TI  - NRAEF ManageFirst customer service: competency guide 
SN  - 0132283816 (pbk.)
U1  - 338.4791 
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson, Prentice Hall,2007
KW  - Hospitality industry
KW  - Customer services
N1  - "A foundation topic of the NRAEF Certificate program"--Cover; Includes Index
ER  -