TY  - BOOK
AU  - Gibson-Odgers,Pattie
TI  - The world of customer service
SN  - 9780840064240 (pbk.)
U1  - 658.812 22
PY  - 2012///
CY  - Mason, Ohio
PB  - South-Western Cengage Learning
KW  - Customer services
KW  - BUEsh
KW  - BUSADM
KW  - August2015
KW  - reading book
N1  - Glossary : p. 199-203; Index : p. 205-210; Includes bibliographical references
ER  -