TY - BOOK AU - Pyzdek,Thomas AU - Keller,Paul TI - The handbook for quality management: a complete guide to operational excellence SN - 9780071799249 (alk. paper) U1 - 658.562 22 PY - 2013/// CY - New York PB - Mcgraw-Hill Companies KW - Quality control KW - Handbooks, manuals, etc KW - BUEsh KW - Management KW - BUSADM KW - June2015 KW - October2015 N1 - Index : p. 465-484; bibliography : p. 457-463 ER -