TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9781133955924 (pbk.)
U1  - 658.4013 22
PY  - 2014///
CY  - [Canberra]
PB  - South-Western Cengage Learning
KW  - Total quality management
KW  - BUSADM
KW  - February2015
KW  - reading book
N1  - Index : p. 467-479; Bibliography : p. 463-465
ER  -