TY  - BOOK
AU  - Bateson,Claire
TI  - Retail financial services
SN  - 9781906403294 (pbk.)
U1  - 331.110688 22
PY  - 2008///
CY  - London
PB  - Global Professional
KW  - Financial services industry
KW  - Customer services
KW  - BUSADM
KW  - December2014
KW  - reading book
N1  - Index : p. 197-203
ER  -