TY  - BOOK
AU  - Normann,Richard
TI  - Service management: strategy and leadership in service business 
SN  - 0471928852
U1  - 658 22
PY  - 1991///
CY  - Chichester, United Kingdom
PB  - John Wiley & Sons
KW  - Service industries
KW  - Management
KW  - BUSADM
KW  - February2014
KW  - reading book
N1  - Index : p. 181-185; Bibliography : p. 177-179
ER  -