TY  - BOOK
AU  -  Hollins,Gillian
AU  - Hollins,Bill
TI  - Total design: managing the design process in the service sector 
SN  - 0273033387 (pbk)
U1  - 658.5752 22
PY  - 1991///
CY  - London
PB  - Pitman
KW  - Industrial design
KW  - BUSADM
KW  - February2014
KW  - reading book
N1  - Includes appendix; Glossary : p. 202-203; Index : p. 209-212; Bibliography : p. 204-208
ER  -