TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer Service: Skills for Success 
SN  - 9780071277501 (alk. paper)
AV  - HF5415.5 .L83 2009
U1  - 658.812 22
PY  - 2009///
CY  - Boston
PB  - McGraw-Hill, 2009
KW  - Customer services
KW  - Call centers
KW  - Customer relations
N1  - Includes bibliographical references (p. 288) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html
ER  -