TY  - GEN
AU  - Kandampully, Jay.            
TI  - Services Management: The New Paradigm in Hospitality 
SN  - 1862505098
U1  - 647.94068 22
PY  - 2006///
CY  - Australia
PB  - Hospitality Press,2006
KW  - Hospitality industry
KW  - Management
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/ecip061/2005027190.html
ER  -