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Best practices in customer service / edited by Ron Zemke and John A. Woods.

By: Contributor(s): Material type: TextTextPublication details: Amherst, Mass. : HRD Press ; New York, N.Y. : AMACOM,1999 c1999.Edition: 1st AMACOM ed. 1999Description: xvii, 414 p. : ill. ; 28 cmISBN:
  • 0814470289 :
Subject(s): DDC classification:
  • 658.812 BES
Catalogued by: Sara
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Book - Borrowing Book - Borrowing Central Library First floor 658.812BES (Browse shelf(Opens below)) Available 000011488
Total holds: 0

Distributer: Al-Ahram

Includes bibliographical references.

Catalogued by: Sara

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