Customer relationship management / Ed Peelen and Rob Beltman.
Material type: TextPublication details: Harlow : Pearson Education Limited, 2013.Edition: 2nd edDescription: xix, 413 p. : ill. ; 25 cmISBN:- 0273774956
- 9780273774952
- 658.812 PEE 22
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Book - Borrowing | Central Library First floor | Baccah | 658.812 PEE (Browse shelf(Opens below)) | 21758 | Available | 000039626 | ||
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Index : p. 405-413.
Includes bibliographical references.
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