Customer Service : Skills for Success / Robert W. Lucas.
Material type: TextPublication details: Boston : McGraw-Hill, 2009 c2009.Edition: 4th edDescription: xx, 294 p. : ill. (some col.) ; 26 cmISBN:- 9780071277501 (alk. paper)
- 0071277501
- 658.812 22 LUC
- HF5415.5 .L83 2009
Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
Book - Borrowing | Central Library First floor | Alahram | 658.812 LUC (Browse shelf(Opens below)) | 302 | Available | 000020192 |
Total holds: 0
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658.812 HUM Scoring points : | 658.812 KUM Managing customers for profit : | 658.812 LAK The customer service workbook / | 658.812 LUC Customer Service : | 658.812 LUC Customer service : | 658.812 LUS Service-dominant logic : | 658.812 PEE Customer relationship management / |
Includes bibliographical references (p. 288) and index.
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