Best practices in customer service / (Record no. 9457)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00855nac a22002411u 4500 |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 98031888 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0814470289 : |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BES |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) | |
| -- | 9457 |
| -- | 9457 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | 20080729 |
| 245 00 - TITLE STATEMENT | |
| Title | Best practices in customer service / |
| Statement of responsibility, etc | edited by Ron Zemke and John A. Woods. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st AMACOM ed. 1999 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Amherst, Mass. : |
| Name of publisher, distributor, etc | HRD Press ; |
| Place of publication, distribution, etc | New York, N.Y. : |
| Name of publisher, distributor, etc | AMACOM,1999 |
| Date of publication, distribution, etc | c1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 414 p. : |
| Other physical details | ill. ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Distributer: Al-Ahram |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references. |
| 511 ## - PARTICIPANT OR PERFORMER NOTE | |
| Participant or performer note | Catalogued by: Sara |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Woods, John A. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Book - Borrowing |
| Call number prefix | 658.812BES |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 2008-05-13 |
| Withdrawn status | Item status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Date last borrowed | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library | Central Library | First floor | 08/05/2013 | Purchase | 3 | 658.812BES | 000011488 | 11/06/2024 | 22/03/2016 | Book - Borrowing |