The customer service workbook / (Record no. 3911)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01061nac a22002531u 4500 |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2003430641 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749437898 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocm49638490 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | L1921 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) | |
| -- | 3911 |
| -- | 3911 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lake, Neville. |
| 245 14 - TITLE STATEMENT | |
| Title | The customer service workbook / |
| Statement of responsibility, etc | Neville Lake & Kristin Hickey. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | London : |
| Name of publisher, distributor, etc | Kogan Page,2002 |
| Date of publication, distribution, etc | 2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 223 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| Accompanying material | 1 CD-ROM (3 1/2 in.) |
| 440 #4 - | |
| -- | The Sunday Times business enterprise guide |
| 500 ## - GENERAL NOTE | |
| General note | Published in association with the Institute of Directors. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references ([p. 217]) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hickey, Kristin. |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Institute of Directors. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Publisher description |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html">http://www.loc.gov/catdir/enhancements/fy0715/2003430641-d.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Book - Borrowing |
| Call number prefix | 658.812L1921 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 2007-08-05 |
| Withdrawn status | Item status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last borrowed | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library | Central Library | First floor | 05/08/2007 | Purchase | 9 | 4 | 658.812 LAK | 000000015 | 11/06/2024 | 06/03/2019 | Book - Borrowing |