MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01791cam a2200421 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
12632271 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
EG-ScBUE |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200310111401.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
011231t2001 nyua f 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1578200709 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781578200702 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm46865729 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
JVB |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
JVB |
| Modifying agency |
DLC |
| -- |
EG-ScBUE |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
DAW |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Dawson, Keith, |
| Relator term |
author. |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The call center handbook / |
| Statement of responsibility, etc |
[by Keith Dawson] |
| 246 34 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Complete guide to starting, running and improving your call center |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Fourth edition. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York, NY ; |
| -- |
Gilroy, CA : |
| Name of publisher, distributor, etc |
CMP Books, |
| Date of publication, distribution, etc |
[2001] |
| 264 #4 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
c2001 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
382 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| Content type code |
txt |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| Media type code |
n |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| Carrier type code |
nc |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes appendices. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
This is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Call centers |
| General subdivision |
Management. |
| Source of heading or term |
BUEsh |
| 9 (RLIN) |
12595 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management. |
| Source of heading or term |
BUEsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Management information systems. |
| Source of heading or term |
BUEsh |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Resource For college |
Generalities |
| Arrived date list |
March2020 |
| 655 ## - INDEX TERM--GENRE/FORM |
|---|
| Form subdivision |
Reading book |
| 9 (RLIN) |
34232 |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy1211/2001281919-b.html">http://www.loc.gov/catdir/enhancements/fy1211/2001281919-b.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy1214/2001281919-d.html">http://www.loc.gov/catdir/enhancements/fy1214/2001281919-d.html</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
copycat |
| d |
2 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book - Borrowing |