The world of customer service / (Record no. 20401)
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000 -LEADER | |
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fixed length control field | 00917cam a22003015a 4500 |
001 - CONTROL NUMBER | |
control field | 015789911 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | OSt |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20150809144625.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 111121t2012 ohuo frbd 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780840064240 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0840064241 (pbk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | StDuBDS |
Language of cataloging | eng |
Transcribing agency | StDuBDS |
Modifying agency | WlAbNL |
-- | Uk |
-- | EG-ScBUE |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | GIB |
Edition number | 22 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Gibson-Odgers, Pattie. |
9 (RLIN) | 38280 |
245 14 - TITLE STATEMENT | |
Title | The world of customer service / |
Statement of responsibility, etc | Pattie Gibson. |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Mason, Ohio : |
Name of publisher, distributor, etc | South-Western Cengage Learning, |
Date of publication, distribution, etc | c.2012. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | ix, 210 p. : |
Other physical details | photos ; |
Dimensions | 28 cm. |
500 ## - GENERAL NOTE | |
General note | Glossary : p. 199-203. |
500 ## - GENERAL NOTE | |
General note | Index : p. 205-210. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references. |
590 ## - LOCAL NOTE (RLIN) | |
Local note | reham yahia |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services. |
Source of heading or term | BUEsh |
651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
Source of heading or term | BUEsh |
653 ## - INDEX TERM--UNCONTROLLED | |
Resource For college | BAEPS, Business Administration |
Arrived date list | August2015 |
655 ## - INDEX TERM--GENRE/FORM | |
Form subdivision | Reading book |
-- | 34232 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Call number prefix | 658.812 GIB |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Serial Enumeration / chronology | Total Checkouts | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dewey Decimal Classification | Central Library | Central Library | First floor | 02/08/2015 | Purchase | 620.00 | 21758 | 1 | 658.812 GIB | 000039682 | 11/06/2024 | 22/12/2015 | 775.00 | Book - Borrowing |