Best practices in customer service /
20080729
Best practices in customer service / edited by Ron Zemke and John A. Woods. - 1st AMACOM ed. 1999 - Amherst, Mass. : New York, N.Y. : HRD Press ; AMACOM,1999 c1999. - xvii, 414 p. : ill. ; 28 cm.
Distributer: Al-Ahram
Includes bibliographical references.
Catalogued by: Sara
0814470289 :
98031888
Customer services.
658.812 / BES
Best practices in customer service / edited by Ron Zemke and John A. Woods. - 1st AMACOM ed. 1999 - Amherst, Mass. : New York, N.Y. : HRD Press ; AMACOM,1999 c1999. - xvii, 414 p. : ill. ; 28 cm.
Distributer: Al-Ahram
Includes bibliographical references.
Catalogued by: Sara
0814470289 :
98031888
Customer services.
658.812 / BES