The customer service workbook /
Lake, Neville.
The customer service workbook / Neville Lake & Kristin Hickey. - London : Kogan Page,2002 2002. - x, 223 p. : ill. ; 24 cm. 1 CD-ROM (3 1/2 in.) - The Sunday Times business enterprise guide .
Published in association with the Institute of Directors.
Includes bibliographical references ([p. 217]) and index.
0749437898
2003430641
Customer services.
658.812 / L1921
The customer service workbook / Neville Lake & Kristin Hickey. - London : Kogan Page,2002 2002. - x, 223 p. : ill. ; 24 cm. 1 CD-ROM (3 1/2 in.) - The Sunday Times business enterprise guide .
Published in association with the Institute of Directors.
Includes bibliographical references ([p. 217]) and index.
0749437898
2003430641
Customer services.
658.812 / L1921