Scoring points :

Humby, Clive.

Scoring points : how Tesco is winning customer loyalty / Clive Humby and Terry Hunt, with Tim Phillips. - Sterling, VA : Kogan Page,2004 c2004. - x, 276 p. ; 24 cm.

Includes bibliographical references and index.

074943578X

2003018763


Tesco (Firm)--History--20th century.


Customer loyalty programs--Case studies.

658.812 / H9199