Customer Equity Management /

Rust, Roland T.

Customer Equity Management / Roland T. Rust, Katherine N. Lemon, Das Narayandas. - Upper Saddle River : Pearson/Prentice Hall, c.2005. - xxii, 552 p. : ill. ; 24 cm+ CD ROM.

Index : p. 541-552.

Includes bibliographical references.

0131419293 9780131419292

2004057256


Customer equity--Management.





658.812 / RUS