Customer service :
Lucas, Robert W.
Customer service : skills for success / Robert W. Lucas. - 6th ed., International ed. - New York : McGraw Hill Education, 2015. - xxv, 436 p. : ill. ; 28 cm.
Glossary : p. 414-422. Index : p. 429-436.
Includes bibliographical references.
9781259252945 1259252949
Customer services.
658.812 / LUC
Customer service : skills for success / Robert W. Lucas. - 6th ed., International ed. - New York : McGraw Hill Education, 2015. - xxv, 436 p. : ill. ; 28 cm.
Glossary : p. 414-422. Index : p. 429-436.
Includes bibliographical references.
9781259252945 1259252949
Customer services.
658.812 / LUC