The world of customer service /
Gibson-Odgers, Pattie.
The world of customer service / Pattie Gibson. - 3rd ed. - Mason, Ohio : South-Western Cengage Learning, c.2012. - ix, 210 p. : photos ; 28 cm.
Glossary : p. 199-203. Index : p. 205-210.
Includes bibliographical references.
9780840064240 (pbk.) 0840064241 (pbk.)
Customer services.
--Reading book
658.812 / GIB
The world of customer service / Pattie Gibson. - 3rd ed. - Mason, Ohio : South-Western Cengage Learning, c.2012. - ix, 210 p. : photos ; 28 cm.
Glossary : p. 199-203. Index : p. 205-210.
Includes bibliographical references.
9780840064240 (pbk.) 0840064241 (pbk.)
Customer services.
--Reading book
658.812 / GIB