Difficult conversations : how to discuss what matters most /
Stone, Douglas 1958-
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. - 10th anniversary ed., [2nd ed.] - New York : The Penguin Group, c.2010. - xxxiii, 311 p. : ill. ; 20 cm.
"With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999.
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
0143118447 (pbk.) 9780143118442 (pbk.)
Interpersonal communication.
Interpersonal communication--Case studies.
Communication.
Interpersonal relations.
158.2 / STO
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. - 10th anniversary ed., [2nd ed.] - New York : The Penguin Group, c.2010. - xxxiii, 311 p. : ill. ; 20 cm.
"With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999.
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
0143118447 (pbk.) 9780143118442 (pbk.)
Interpersonal communication.
Interpersonal communication--Case studies.
Communication.
Interpersonal relations.
158.2 / STO