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Quality and performance excellence : management, organization, and strategy /

Evans, James R. 1950-

Quality and performance excellence : management, organization, and strategy / James R. Evans. - 7th ed., international ed. - [Canberra] : South-Western Cengage Learning, c.2014. - xv, 479 p. : chart, forms, tables ; 23 cm.

Index : p. 467-479.

Bibliography : p. 463-465.

ISBN: 9781133955924 (pbk.) 1133955924 (pbk.)

Subjects--Topical Terms:
Total quality management

Subjects--Index Terms:

Index Terms--Genre/Form: --Reading book

Dewey Class. No.: 658.4013 / EVA

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