Service management :
Normann, Richard, 1943-
Service management : strategy and leadership in service business / Richard Normann. - 2nd ed. - Chichester, United Kingdom : John Wiley & Sons, c.1991. - xv, 185 p. : ill. ; 25 cm.
Index : p. 181-185.
Bibliography : p. 177-179.
0471928852 9780471928850
Service industries--Management
--Reading book
658 / NOR
Service management : strategy and leadership in service business / Richard Normann. - 2nd ed. - Chichester, United Kingdom : John Wiley & Sons, c.1991. - xv, 185 p. : ill. ; 25 cm.
Index : p. 181-185.
Bibliography : p. 177-179.
0471928852 9780471928850
Service industries--Management
--Reading book
658 / NOR